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Office 365 Email - Known Issues & FAQs

Self Help Resources

This is our collection of known issues and frequently asked questions. If you have an issue or a question that isn't answered here please contact Information Services Technical Support (402-554-4357).

I am a student, but I have received an Office 365 account. I would like to continue receiving my email in gmav.

There are a number of reasons why you may have received an Office 365. To move your email back to gmav you will need to add the account to your gmav account. Please read and follow the these instructions.

I can't sign into my organizational account. (e.g. unohelpdesk@unomaha.edu)

We're aware that communications to Organization users has not been recieved by all organizations. Please speak with your tech person for assistants in logging into your org.

I can't sign into my Office 365 account using Internet Explorer.

Internet Explorer may pick up extra information from your computer when you try to login. Please try putting your full UNO email address in the username field. (You may need to click on Use another account before IE allows you to do this.)

I can't sign into my Office 365 account.

Please try resetting your NetID Password. And then try logging in with full UNO email address including the @unomaha.edu. If you still can't login, please contact the Helpdesk at (402) 554-4357.

I do not have Microsoft Outlook installed on my campus computer.

You can access your email via web browser. Please go to http://office365.unomaha.edu. If you would like Outlook installed on your campus computer please contact your college/department tech person. If you are not sure who your tech person is, please contact the Helpdesk at (402) 554-4357.

I shared my calendar from Outlook 2010, but the person I shared it with can't open it using Mac Outlook 2011

If you are sharing calendars between Mac and PC users please use the Web App to share it. For more information please read Sharing a Calendar.

When Outlook opens, I can access my email. It doesn't matter what password I put in. I can also click the Cancel on the password box and get into my email.

Outlook opens in offline mode until you log into your account in order to sync your Outlook with the Microsoft cloud. This allows you to create and read emails while traveling or when internet access is unavailable. Sent emails are stored in the Outbox until you log onto your account through an internet connection. (This Outlook feature assumes you have a password protected logon for your computer). If you are worried about someone accessing your email on your local computer, press Windows Key + L to lock your screen when you leave your work area.

When I click on a link in Outlook I get an error message.

This is a known issue that some times effects Outlook. Please see Microsoft Support's Knowledge Base article and follow the instructions to fix it.

Email

When addressing an email message using the Address Book (icon to the right of To: Cc: Bcc: fields) the Unomaha directory is grayed out, not allowing me to search the University Address Book.

Start by typing the name directly into the (To: Cc: Bcc:) fields. Office 2011 will automatically check the University Address Book. After completing this process once during your first email, the University Address Book will then be accessible from the Address Book.

Calendar

Someone shared their calendar with me and now in Outlook 2011 I have the option to send email from their account even though they did not give me permission to do so.

Depending what kind of access they've given you to their calendar, you may or may not be able to send email on their behalf, even if it looks like you can. Microsoft is aware of this issue and is working on a fix.

A PC user using Outlook 2010 shared their calendar with me but I can't open it.

If you are sharing calendars between Mac and PC users please use the Web App to share it. For more information please read Sharing a Calendar.

I can't attach documents to meeting invites in Outlook 2011 for Mac. There is no Paper Clip icon.

While it's true that the Paper Clip icon is missing, you can still drag and drop files into the meeting description of a meeting invitation or go to Meeting> Attachments> Add.

Contacts

I can't create a Contact Group.

In Outlook 2011 you have to make sure Hide On My Computer folders is not checked.

  1. Click Outlook (upper right corner next to the Apple) and then Preferences
  2. Click General
  3. Uncheck Hide On My Computer folders
Someone shared their calendar with me and only gave me access to view free/busy schedule, I can't see any details. When I try to add it to iCal it says I don't have access to open it.

iCal will allow you to view free/busy when inviting people to meetings, but it will not allow you to add a calendar if you do not have access to details listed in the calendar. This is not a bug, simply the way the program handles permissions.

The Junk email folder has a lot of emails in there; do I need to delete the Junk Emails?

The Junk folder will retain messages for 29 days and then the messages will be deleted from the folder automatically.

Is there a limit to the amount of email I can send out?

Yes, there are multiple email limits for Office 365.

  • The maxium number of recipients in the To:, Cc:, and Bcc: fields is 500 recipients.
  • 30 messages can be sent out per minute.
  • 1500 recipients can be emailed per 24 hours. After the limit is reached you will not be able to send out messages until your total sent messages drops below 1500. This is a rolling limit meaning if you email 1500 people at 10AM on Monday, you will not be able to email anyone again until 10AM on Tuesday.
If people send email to my @mail.unomaha.edu email address, will I still receive it?

Yes, email sent to @mail.unomaha.edu will still get to you, however the proper format for your email address is @unomaha.edu.

How do I setup Outlook 2010?

Please download and follow the instructions in Setup Outlook 2010.

How do add a photo to my Outlook Account?

Click on your name in the upper right corner of the Outlook Web App. Click Change Picture. The click Change... next to the blank Current Picture. Select the picture you want to appear and click Open. Click Save and your picture will soon appear.

How do I print email messages?

Double click on the message title to open it in a new window. The click the printer button in the message window. Do not use the printer buttons on your browser or File->Print

How do I print a calendar?

Open your Calendar and click the Printer Icon at the top of the message. (Do not go to File->Print or the printer icon on your browser). Select the options for what you want to print and click print at the bottom of the window.

Why doesn't Outlook 2011 for Mac have the same features as Outlook 2010?

Outlook 2011 a new product and is not as mature as the Outlook client available for the PC. Some features may be different or not present in the Mac version of Outlook. If you find something that you think should be posted on this website please email the Helpdesk unohelpdesk@unomaha.edu with the issue and any possible resolutions.

I created mail rules in Outlook 2010/2011 but when I receive new email on my phone the rules don't work. How can I make them work on both my phone and Outlook 2010/2011

Rules that are created on your local Outlook client only effect how you view your account in Outlook. To make them work in both Outlook and Mobile devices you will need to setup rules in the Outlook Web App.