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my.unomaha.eduInformation Services

Office 365 Email - Known Issues & FAQs

Self Help Resources

This is our collection of known issues and frequently asked questions. If you have an issue or a question that isn't answered here please contact Information Services Technical Support (402-554-4357).

I am a student, but I have received an Office 365 account. I would like to continue receiving my email in gmav.

There are a number of reasons why you may have received an Office 365. To move your email back to gmav you will need to add the account to your gmav account. Please read and follow the these instructions.

I can't sign into my organizational account. (e.g. unohelpdesk@unomaha.edu)

We're aware that communications to Organization users has not been recieved by all organizations. Please speak with your tech person for assistants in logging into your org.

I can't sign into my Office 365 account using Internet Explorer.

Internet Explorer may pick up extra information from your computer when you try to login. Please try putting your full UNO email address in the username field. (You may need to click on Use another account before IE allows you to do this.)

I can't sign into my Office 365 account.

Please try resetting your NetID Password. And then try logging in with full UNO email address including the @unomaha.edu. If you still can't login, please contact the Helpdesk at (402) 554-4357.

Support information for Outlook has moved to our new knowledge base located inside http://requestcenter.unomaha.edu. In addition to a knowledge base, http://requestcenter.unomaha.edu will allow you to create, track and follow up on your own support tickets.

You will need to login to http://requestcenter.unomaha.edu using your NetID username and password.

Support information for Office 365 Web Mail has moved to our new knowledge base located inside http://requestcenter.unomaha.edu. In addition to a knowledge base, http://requestcenter.unomaha.edu will allow you to create, track and follow up on your own support tickets.

You will need to login to http://requestcenter.unomaha.edu using your NetID username and password.

Email

When addressing an email message using the Address Book (icon to the right of To: Cc: Bcc: fields) the Unomaha directory is grayed out, not allowing me to search the University Address Book.

Start by typing the name directly into the (To: Cc: Bcc:) fields. Office 2011 will automatically check the University Address Book. After completing this process once during your first email, the University Address Book will then be accessible from the Address Book.

Calendar

Someone shared their calendar with me and now in Outlook 2011 I have the option to send email from their account even though they did not give me permission to do so.

Depending what kind of access they've given you to their calendar, you may or may not be able to send email on their behalf, even if it looks like you can. Microsoft is aware of this issue and is working on a fix.

A PC user using Outlook 2010 shared their calendar with me but I can't open it.

If you are sharing calendars between Mac and PC users please use the Web App to share it. For more information please read Sharing a Calendar.

I can't attach documents to meeting invites in Outlook 2011 for Mac. There is no Paper Clip icon.

While it's true that the Paper Clip icon is missing, you can still drag and drop files into the meeting description of a meeting invitation or go to Meeting> Attachments> Add.

Contacts

I can't create a Contact Group.

In Outlook 2011 you have to make sure Hide On My Computer folders is not checked.

  1. Click Outlook (upper right corner next to the Apple) and then Preferences
  2. Click General
  3. Uncheck Hide On My Computer folders
Someone shared their calendar with me and only gave me access to view free/busy schedule, I can't see any details. When I try to add it to iCal it says I don't have access to open it.

iCal will allow you to view free/busy when inviting people to meetings, but it will not allow you to add a calendar if you do not have access to details listed in the calendar. This is not a bug, simply the way the program handles permissions.

The Junk email folder has a lot of emails in there; do I need to delete the Junk Emails?

The Junk folder will retain messages for 29 days and then the messages will be deleted from the folder automatically.

Is there a limit to the amount of email I can send out?

Yes, there are multiple email limits for Office 365.

  • The maxium number of recipients in the To:, Cc:, and Bcc: fields is 500 recipients.
  • 30 messages can be sent out per minute.
  • 1500 recipients can be emailed per 24 hours. After the limit is reached you will not be able to send out messages until your total sent messages drops below 1500. This is a rolling limit meaning if you email 1500 people at 10AM on Monday, you will not be able to email anyone again until 10AM on Tuesday.
If people send email to my @mail.unomaha.edu email address, will I still receive it?

Yes, email sent to @mail.unomaha.edu will still get to you, however the proper format for your email address is @unomaha.edu.

Support information for Outlook has moved to our new knowledge base located inside http://requestcenter.unomaha.edu. In addition to a knowledge base, http://requestcenter.unomaha.edu will allow you to create, track and follow up on your own support tickets.

You will need to login to http://requestcenter.unomaha.edu using your NetID username and password.

Support information for Office 365 Web Mail has moved to our new knowledge base located inside http://requestcenter.unomaha.edu. In addition to a knowledge base, http://requestcenter.unomaha.edu will allow you to create, track and follow up on your own support tickets.

You will need to login to http://requestcenter.unomaha.edu using your NetID username and password.

Why doesn't Outlook 2011 for Mac have the same features as Outlook 2010?

Outlook 2011 a new product and is not as mature as the Outlook client available for the PC. Some features may be different or not present in the Mac version of Outlook. If you find something that you think should be posted on this website please email the Helpdesk unohelpdesk@unomaha.edu with the issue and any possible resolutions.

I created mail rules in Outlook 2010/2011 but when I receive new email on my phone the rules don't work. How can I make them work on both my phone and Outlook 2010/2011

Rules that are created on your local Outlook client only effect how you view your account in Outlook. To make them work in both Outlook and Mobile devices you will need to setup rules in the Outlook Web App.